For all questions related to product activation, registration, or downloading purchased applications please visit the Registration FAQ

Q: Is BBSmart Email Viewer compatible with my device?

Please visit the BBSmart Email Viewer Information page to see the full list of compatible devices and Operating System (OS) versions.


Q: I am unable to establish a successful connection from within the application

First, please ensure you are using a compatible device. Once you have confirmed your device is compatible try the following:

Disable Firewall. To disable this go to Options - Security Options - Firewall and change Status to "Disabled"

Enable all Application Permissions. To change these, go to Options - Advanced Options - Applications and scroll down and highlight "SmartView". Select "Edit Permissions" from the menu and for all 3 permissions (Connections, Interactions, User Data) set the permission to "Allow"

Finally, head back to the BBSmart Connection Setup screen and try testing your connection with "BIS" selected (or use "BES/MDS" instead if your BlackBerry is part of an Enterprise Network).


Q: I am incorrectly receiving notice my trial has ended even though I purchased the software?

On the "Trial Ended" screen, scroll down and click the "Activate" button. The "BBSmart Registration" screen should appear. On this screen you will be prompted to enter your registration key. Please refer to the Registration FAQ for information on how to retrieve your registration key.


Q: How do I uninstall BBSmart Email Viewer?

The simplest way is to go to Options - Advanced Options - Applications and scroll down and highlight "SmartView". Next, bring up the menu and select "Delete" and when prompted, restart your BlackBerry. Alternatively, you can uninstall BBSmart Email Viewer using the Desktop Manager Software on your PC.